Working in the Customer Services Department of a multinational franchise food company processing customer orders on a daily basis, dealing with customer enquiries and issues in an efficient, effective, sensitive and courteous manner.
In the main, the role involves inputting customer orders into the finance/warehouse system (Exchequer), producing warehouse picking sheets, customer invoices, transport delivery notes and other related documentation. Roughly processing 50 orders per day. Swift and accurate keyboard skills are essential for this role along with a confident telephone manner. The right candidate will be a team player who is bright and switched on.
Prime responsibilities:
Accurately, efficiently and timely process customer orders from 160 franchisees (this will grow to 250-300 over the next 2-3 years) and all relative documentation (warehouse picking sheets, customer invoices, transport delivery and collection notes, etc.). Orders are e-mailed (predominantly) and phoned in and need to be entered into the internal finance/warehouse system (Exchequer). Once orders have been placed and processed, goods are delivered around the country.
Serve as a contact and trouble shooter between the company and its customers. Assist franchisees with requests, proactively respond to and resolve, in a timely and courteous way, customer queries, issues and complaints frequently liaising with the third-party transport company. Deal with high level of inbound and outbound phone calls on a daily basis.
In addition, as part of the role, you will be providing holiday cover for the inventory controller; main duties will include booking in deliveries with suppliers, maintaining delivery schedule up-to-date and communicate it to the warehouse, liaising with suppliers to negotiate the best delivery dates and times and to ensure all orders are fulfilled on time. An intermediate level of Excel, good analytical skills and an eye for detail are essential.
