To be the face to face contact on behalf of Cert Octavian's Client - for the delivery of fine wines and other alcoholic products. Interacting with high profile customers and acting as an ambassador for the company while delivering the order’s in liveried 7.5 tonne vehicles.
Delivering in 7.5 and/or 3.5 vehicles. Must have Digi Tachograph Smart Card. Minimum of two years commercial driving experience. No more than 6 points on licence. Experience of fact to face customer relations, public and business. Willing to undergo Disclosure Scotland and/or CRB Check. Delivery of Alcoholic products to high profile client base. Proactive, polite and friendly manner, with a high
customer service focus. Ensure all enquiries and potential leads are
highlighted and escalated. Communicate to transport planning as soon as any
shortages, over's or damages occur. Communicate to transport planning any delay's to
delivery times. Responsible for all stock while it's caged at the
hubs or on the delivery vehicle. Always wear the uniform (supplied) and be smartly
turned out. Deliver over the threshold, to the customers cellar
if required. 100% adherence to all customer instructions . A strong sense of ownership and a can do attitude. Must be flexible and willing to work evening's and
weekends. (may be required in the future). Keep all liveried vans clean and tidy at all
times. Happy to meet and build a working relationship with
the company salesman for your area. Willing to undertake training on the company's products
and wine knowledge. Maintain excellent service levels at all times,
ensuring a "first Class" service to all customers Ensuring security of goods carried are at the
highest level Take on projects as and when required and see them
through to successful completion To positively promote the company to other employees,
customers, suppliers and externally
FINANCIAL
To identify means of
generating extra revenue through new initiatives (forward thinking)
PEOPLE
To treat other
colleagues, managers, customers and other stakeholders equally and with
courtesy and respect at all times To adopt a ‘CARE'
approach Where possible - to
assist others with tasks that may be outside of the scope of your role
COMPLIANCE
Ensure that all relevant
company and legislative policies and best practices are adhered to and
maintained at all times Ensure road worthiness of
vehicle before leaving Service Centre
by carrying out a safety check, taking appropriate action where
necessary Inform the relevant
Function Manager of non-conformances and
ensure that corrective action is taken Ensure compliance with
all HMC&E procedures throughout the operation Adhere to Group H&S
procedures with due regard for operational constraints and efficiency
PERSON SPECIFICATION
Ability to adhere to the company's mission and vision Ability to adhere to company values of ‘PRIDE EXPERTISE &
COMMITMENT' Have excellent team working skills Ability to use own initiative Be able to work to stringent deadlines Willingness to share knowledge and best practice models Willingness to develop own skills and experience through learning
interventions Have a flexible approach to work Be able to communicate to the highest level Be able to adapt positively to change Ability to strive to meet the objectives of Cert Octavian and the 'Client' Ability to work within a diverse and fast paced environment Detailed knowledge of London
road systems and general UK Road knowledge Knowledge of Microsoft packages and in house systems would be an advantage PC literate
